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Frequently asked questions
What is the return policy?
Returns
We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase
Non-Returnable Items
Due to hygiene and safety reasons, certain items cannot be returned if opened or used. These include (but are not limited to):
- Acupressure mats and spike mats
- Massage products
- Personal care and body-contact items
We reserve the right to refuse returns that do not meet these conditions.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us within 48 hours of delivery with photo evidence.
We will offer a replacement or refund at no additional cost.
Return Shipping Costs
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
- If the item is defective, damaged, or incorrect, we will cover the return or replacement
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.